Servicenow - Senior Engineer

5 days ago

Singapore BASIL TECHNOLOGIES PTE. LTD. Full time

We are seeking a highly skilled and motivated ServiceNow Senior Engineer to play a pivotal role in the design, development, and maintenance of our ServiceNow platform. As a key member of our IT team, you will leverage your deep technical expertise to configure, customize, and optimize ServiceNow to meet our evolving organizational needs. You will be instrumental in delivering innovative solutions that enhance efficiency, improve user experience, and drive business value.

**Responsibilities**:

- **Configuration and Customization**:Expertly configure and customize the ServiceNow platform, including modules such as ITSM, ITOM, CSM, and HRSD, to align with specific organizational requirements and workflows.
- **Forms, Fields, Workflows, and Business Rules**:Design, develop, and maintain ServiceNow forms, fields, workflows, and business rules to automate processes and ensure data accuracy.
- **UI Policies, Client Scripts, and Automated Workflows**:Implement and manage UI policies, client scripts, and automated workflows using ServiceNow's client-side and server-side scripting capabilities to enhance user interaction and system efficiency.
- **Service Catalogs and Self-Service Portals**:Develop and maintain intuitive and user-friendly Service Catalogs and Self-Service Portals, empowering employees to access information and request services efficiently.
- **Performance Monitoring and Optimization**:Proactively monitor ServiceNow system performance, identify potential bottlenecks, and implement optimization strategies to ensure optimal efficiency and responsiveness.
- **Data Integrity, System Performance, and Security**:Ensure the integrity, performance, and security of the ServiceNow platform through best practices in configuration, development,and access controls.
- **Technical Support and Troubleshooting**:Provide expert technical support and troubleshooting for ServiceNow-related incidents and issues, ensuring timely resolution and minimizing disruption to business operations.
- **Incident and Problem Resolution**:Analyze, diagnose, and resolve incidents and problems related to the ServiceNow platform, implementing root cause analysis and preventative measures.
- **Collaboration with IT Teams**:Collaborate effectively with other IT teams, including network, security, and infrastructure, to gather requirements, integrate ServiceNow solutions, and ensure seamless interoperability.
- **Documentation**:Maintain comprehensive and accurate documentation of all ServiceNow configurations, customizations, integrations, and processes.
- **Reporting and Dashboards**:Generate insightful reports and dashboards to provide stakeholders with clear visibility into system performance, usage metrics, and key performance indicators.
- **Stakeholder Collaboration**:Work closely with business analysts, project managers, and other stakeholders throughout the project lifecycle to ensure successful implementation and adoption of ServiceNow solutions that meet business objectives.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8 + years of experience as a ServiceNow Developer or Engineer.
- Proven experience in configuring and customizing various ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD).
- Strong proficiency in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and Workflow Editor.

  • Solution Strategist

    1 week ago

    Singapore ServiceNow Full time

    Sales - Singapore - Flexible - June 05, 2025 - JB0060517 **Company Description**: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers,...

  • Senior Customer Success Manager

    7 days ago

    Singapore ServiceNow Full time

    Senior Customer Success Manager – ServiceNow Join to apply for the Senior Customer Success Manager role at ServiceNow . Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...

  • Senior Product Excellence Manager

    5 days ago

    Singapore ServiceNow Full time

    Customer Excellence HQ - Singapore - Flexible or Remote - June 10, 2025 - JB0060440 **Company Description**: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology...

  • Senior Technical Consultant

    5 days ago

    Singapore ServiceNow, Inc. Full time

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform...

  • Senior Engagement Manager

    3 days ago

    Singapore ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Senior Technology Consultant

    3 days ago

    Singapore ServiceNow Full time $120,000 - $240,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Account Executive, CRM

    7 days ago

    Singapore ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Servicenow Developer(App Engine)

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE Ltd Full time

    Description We're Hiring: ServiceNow Developer (App Engine)!We are looking for a skilled and experienced ServiceNow Developer to join our team in Singapore. The ideal candidate will have a strong background in developing applications on the ServiceNow platform, particularly with App Engine, and will play a critical role in enhancing our service delivery...

  • ServiceNow Engineer | Contract

    2 weeks ago

    Singapore PLOY ASIA PTE. LTD. Full time

    We are looking for a Senior Lead Engineer to support ServiceNow development, operations, and administration, helping optimize business processes using best practices and frameworks. Key Responsibilities Business Analysis : Gather requirements from business users, translate them into technical solutions on ServiceNow, and ensure solutions meet stakeholder...

  • Senior Solution Sales Executive, CRM

    2 weeks ago

    Singapore ServiceNow Full time $80,000 - $120,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...