Snr Software Engr, Infra Arch

**Snr Software Engr, Infra Arch & Svc Mgt**:
**Date**:22 Aug 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a **Software Engineer (Splunk APM)**you will be responsible for Splunk Observability, Splunk ITSI, Application Performance Monitoring, Real User Monitoring and Synthetic Monitoring. Operationalize Use cases to meet customer requirements and improve service delivery and operation productivity

What will you do?
- Maintain Splunk Observability tools including Infrastructure Monitoring
- Continuously tune and optimize alert rules to reduce false positives/negatives and improve incident detection.
- Coordinate with the Operations team for patching and upgrading of Splunk agents across environments.
- Configure and manage paging and alerting duties to ensure timely responses to incidents.
- Collaborate with cross-functional teams to improve monitoring coverage and effectiveness.
- Organize and lead bi-monthly operational meetings related to Splunk and monitoring activities.
- Manage Business As Usual (BAU) tasks along with continuous enhancements to the monitoring solutions.
- Develop, maintain, and update documentation, including Standard Operating Procedures (SOPs) and knowledge base articles.
- **2+ years of hands-on experience** with Splunk Observability Suite, including **APM, RUM, Synthetic Monitoring**, and **Infrastructure Monitoring**.
- Proven experience implementing and operationalizing **AIOps platforms** and developing monitoring-related **use cases**.
- Strong experience managing and supporting **Splunk Enterprise**, **ITSI**, or **ELK Stack** in production across medium to large-scale environments.
- Expertise in setting up and integrating **Splunk** or **ELK Stack (Elasticsearch, Logstash, Kibana)** to aggregate and process data from diverse sources.
- Proficiency in **data visualization** techniques and tools such as **Kibana** and **Splunk Dashboards** to generate actionable insights.
- Experience optimizing and tuning **alert rules**, thresholds, and detectors to reduce false positives/negatives in observability tools.
- Experience in configuring **incident response mechanisms**, including **alert routing**, paging tools, and on-call setup.
- Solid understanding of **integration with ITSM platforms** (e.g., ServiceNow) and automated remediation workflows.
- Familiarity with integrating observability tools with **automation/configuration management tools** such as **Ansible, Terraform, or Chef**.
- Working knowledge of **SQL** with the ability to optimize queries for reporting and analytics.
- Understanding of **Security and Access Management** in observability and monitoring platforms.
- Comfortable working across **Linux/Unix/Windows** environments and managing agents and services on these platforms.
- Experience collaborating with cross-functional teams and driving **monitoring improvements and operational efficiency**.
- Excellent documentation skills with experience creating and maintaining **Standard Operating Procedures (SOPs)** and knowledge base articles.

We are driven by our **AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity**—and we seek individuals who embody these values in both their professional and personal lives. We are **committed to our Impact: Valuing our clients, Growing our people, and Creating our future**.

Together, we _make the extraordinary happen._

Learn more about us at ncs.co and visit our LinkedIn career site.