Host
3 days ago
**HOST.**:
Calling all pioneers and mavericks: Join us on our journey to become world leaders in lobsters and pioneers in burgers. If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born Hosts are the face of our restaurant; our hosts are responsible for delivering exceptional service and welcoming each one of our guests to our restaurants like it’s their home.
**The role.**:
- Welcoming and seating the guests at their tables providing the correct menus
- Building and maintain rapport with the guests where appropriate - Complete the restaurant table layout
- Having the ability to work under pressure and think on your feet
- Taking guest feedback
- Provide accurate wait times and monitor/organise waiting lists
- Coordinate with wait staff about available seating options
- maintain a clean and organised reception area at all time
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Greet customers upon their departure with a warm smile
**Your previous experience & ability.**:
- Experience within a similar guest facing role
- Experience using an online booking system is desired but not essential
- Strong organisation & communication skills
- Ability to effectively communicate on the telephone
- Ability to multi task
- Ability to work well in a fast-paced environment
- Ability to work as a team player with the desire to help out where needed
- Passion for providing extraordinary service
- An appetite for learning (and great food)
- Flexibility to work a variety of shifts
- Must be upbeat, outgoing and positive
- Must be able to assist Guests and possess great customer relations skills
**Work hours**:5 days week, 44 hours per week (Shift Work)
**Benefits**:
- Monthly service charge share if sales target achieved
- Meal and uniform
- Annual leave, sick leave, childcare leave, marriage leave etc
- Staff discount available
- Health & dental care
- Employee retention
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