Senior Associate/ Associate, L2 Production Support Engineer, Institutional Banking Technology, Group Technology
1 week ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities* Provide operational support for production channel system* Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.* Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.* Possesses good domain knowledge of payments/Channels* Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.* Ensures that all stakeholders are sufficiently involved in the Problem Management process.* Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.* Participate in knowledge transfer to ensure better grasp of the product and domain.* Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environmentsRequirements* Overall experience of at least 5 years in IT with 2 years in banking payment domain* Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting* Worked supporting corporate channels.
If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage* Able to provide 24x7 operational support including Weekends and public holidays when required* Good communication skills both in written and oral* Self-starter with excellent crisis management skills.* Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-upsApply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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Singapore DBS Full timeJob Description - Associate, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology (WD78248)Job Description Associate, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology - ( WD78248 )Group Technology empowers the
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