Front Desk Executive

1 week ago

Singapore HOTELS CHECK INN PTE. LTD. Full time

**WHO WE ARE?**

We are a fast-growing boutique hospitality in Singapore

We believe attitude counts as much as skill. As a result, we hire motivated people from whom we will expect much; but whom we also coach and develop to perform superbly in a conducive environment that rewards success.

**WHAT WILL YOU BE DOING?**
- Provide friendly and efficient check-in and check-out service at Hotel Reception
- Carry out the completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
- Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
- Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
- Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Prepare shift reports for submission to accounts.
- Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
- Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
- Perform any other duties as required and directed by the Manager or Management.

**WHAT WE ARE LOOKING FOR?**
- An individual that is eager to learn and has a passion for customer service
- An individual who is well-groomed and possesses good communication skills
- Team player, work independently and ability to work under pressure and under his/her own initiative
- Commitment to delivering a high level of service excellence
- Flexibility to respond to a range of different work situations
- Working Hours - 12 hours per shift, and work 4 days and 2 days off
- Able to work rotating shifts on weekends/ PH

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