Customer Success Account Manager

6 days ago

Central Singapore Go1 Full time

**Responsibilities**:

- Manage our portfolio
- Achieve assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
- Monitor sales performance metrics
- Prepare monthly, quarterly, and annual reports and forecasts

**Requirements**:

- Proven work experience as a Customer Success Manager
- Solid sales experience in B2B environment
- Hands on experience with CRM software and Account management systems
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Availability to travel as needed

**Benefits**

**Pay Benefits**
- Competitive market-based salary and commission plans

**Wellness Benefits**
- Employee Assistance Program (EAP)
- Access to weekly Yoga classes

**Other Benefits**
- Access to Go1’s exclusive learning platform
- Professional Development Reimbursement

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