Global Field Service Operations Manager

2 days ago

Tampines, Singapore HITACHI ENERGY LTD Full time

**Description**

**Key Responsibilities**:

- ** Leadership and Management**:

- Lead, develop and manage the requirements for the role and competence matrix of Field Service Network for the entire Hitachi Energy.
- Lead, develop and manage the Field Service Network capabilities and capacity planning.
- Lead, develop and manage the Field Service Network standard framework, tools and standards.
- Foster a culture of continuous improvement and operational excellence within the Field Service Operations.
- Foster a culture of strong collaboration between the factories, service units and functions.
- ** Footprint extensions & deliver growth**
- Develop and implement strategies to establish and grow service operations in new locations/regions.
- Build partnerships and alliances to support expansion efforts and achieve growth targets.
- Identify and evaluate new markets and regions for service operations expansion.
- ** Strategic Planning**:

- Develop and execute strategic plans to enhance Global Field Service Operations.
- Collaborate with cross-functional teams, HUB operations and Local Service Units to align service operations with overall business objectives.
- ** Service Delivery**:

- Ensure consistent and high-quality service delivery for across all regions.
- Develop and implement service standards, policies, and procedures specific to Field Service Operations.
- ** Performance Management**:

- Monitor and analyze service performance metrics, identifying areas for improvement.
- Identify opportunities for cost savings and efficiency improvements.
- Implement corrective actions to address performance gaps and enhance service quality.
- ** Customer Satisfaction**:

- Develop and maintain strong relationships with key customers and key stakeholders, addressing their needs and concerns promptly.
- Implement customer feedback mechanisms to continuously improve service delivery.

**Requirements**:

- Bachelor’s degree in Business, Engineering, or a related field. Master’s degree is optional but preferred.
- Minimum of 7 years of experience in large operations management
- Strong leadership and team management skills, minimum 5 years of experience leading large teams
- Strong customer focus and result oriented
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.

**Preferred Skills**:

- Experience in the power sector (high voltage, transformers, grid integration, service) sector.
- Knowledge of specific power sector systems and technologies.
- Multilingual capabilities.
- Complex project implementation record.

**Working Conditions**:

- Travel to various locations as required.

Please note: multiple locations possible

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