IT System Support Analyst

5 days ago


Singapore CHRIS HUNTER PTE. LTD. Full time

**Job Location : Changi**

**Benefits : 5 days work week + Transportation Allowances + VB
**IT System Support Analyst
**Responsibilities**
- Updates system end-user and training documentation
- Maintains business process procedures in conjunction with the process owners
- Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems
- Creates Request/Incident tickets from users and generates Requests for Change to the production environment to troubleshoot and fix the most complex customer department end-user problems
- Manage EDI projects with customers and global IT development team.
- Works closely with our global IT offices to resolve issues and manage deployments

**Job Requirements**
- Diploma/ Degree in Computer Science, Information System or related discipline



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