Chinese Language Content Designer

**Chinese Language Content Designer (1 Year Contract)**
**-**
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**2300010A**
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**Description**

**About Bank of Singapore**

At Bank of Singapore (BOS), we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of open collaboration and believe in investing in our people through programmes that help them grow holistically.

Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion and the will to succeed, rise to the challenge today

As part of the bank’s Customer Experience (CX) & Design team, the **Chinese language content designer (1-year contract) **is expected to partner with content and product designers to develop Chinese-language copy that is clear, consistent and empathetic.

**About the BOS Design Team & this role**

We have spent almost two years growing the Bank of Singapore CX & Design team while developing a foundation of key experiences across our different platforms. We aim to design intuitive, fun and beautiful solutions that help our colleagues, prospects and clients.

Throughout the design process — from new webpages and client apps to new user experiences and messaging on social media channels — you’ll envision where clients are in their journey with the Bank of Singapore, how to support them, engage them and motivate them to go further with us.

The BOS CX & Design team includes the:

- Content strategy & management
- Product design (Internal)
- Product design (External)
- User research (Qualitative & Quantitative)
- Design standards
- Design ops
- Marketing & communication

This 1-year contract role is for the Content Strategy and Management team, with high potential for conversion to a full-time opportunity. We work closely with other team members and stakeholders across disciplines, including engineering, research, OCBC group brand communications and other business units.

We will need a portfolio showcasing experience producing Chinese-language content across client segments, publishing platforms and product industries.

**Who we’re looking for**:
**As a Chinese language content designer,** you should be a self-starter who’s versatile enough to plan and write Chinese content for web and mobile interfaces while maintaining our brand tone, voice and style.

You’ll be involved in creating Chinese content and design for webpages and research articles, while contributing insight and expertise on the design of interaction flows, product tours and feature launches for Chinese-speaking clients.

Together with designers, we hope you’ll become a formidable team capable of converting complex problems into digestible solutions that you can validate to stakeholders and realise into live work you’re proud of.

**Our team’s business-as-usual work** involves strategising, resourcing, creating and publishing. We believe in teamwork, metrics and iterating, and we’re particularly excited by measurable outcomes. Experience in journalism, content strategy, UX/UI and information architecture will help you to do well in this role.

**You are passionate about** product design, content strategy and hands-on writing, and enjoy the process of distilling complex processes. We’d love to chat with you if you enjoy thinking about cognitive burden and if you’re excited by the thought of joining a community that questions and critiques to build each other up.

**Things you’ll be doing**:

- Take the lead on writing Chinese content for client-facing and internal banking client touchpoints in partnership with product designers.
- Collaborate with product owners, developers, and bank-wide stakeholders to understand requirements, capabilities and resource limitations to generate solutions.
- Lead a content-led project from end-to-end, present Chinese content solutions in different stages of design across different client touchpoints and segments. Experience in user journey mapping and content strategy helps here.
- Write thoughtful, inclusive Chinese language content that can easily be localised and published on mobile, tablet, and desktop platforms.
- Contribute to our team’s content strategy planning for longer-term projects with content solutions prioritisation recommendations.

**Qualifications**

**Experiences and skills we’d like you to have**:

- You should be a clear verbal communicator who can effectively present your work to both design and non-design audiences (e.g. business, technology, brand comms).
- You should be proficient at writing, editing, translating and improving Chinese content to make products easier to use and processes easier to understand. A familiarity with interface language, product naming and taxonomy is appreciated.
- Be ready to give and seek feedback from teammates and stakeholders to measure and iterate on work done.
- A familiarity with content creation, use