Technical Quality Engineer

Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

**Who is the Technical Quality Engineer?**

You are meticulous, efficient with strong problem solving abilities, and have sound engineering knowledge particularly in mobile devices, laptops/desktops and consumer electronics products.

The purpose of this role is to ensure that stringent standards are met in the products that are shipped to customers, through the implementation of quality assurance processes and high repair standards.

Key responsibilities will include:

- Defining, implementing, and analysing Quality Performance, Quality Assurance Process and Process Engineering, and ensure that product standards and compliance are consistently met.
- Developing and maintaining product specifications and triage criteria for our mobile device and consumer electronic protection programs in APAC.
- Developing and implementing corrective actions, solutions & improvements.
- Providing advice and technical support in assessing products condition and repairability and SLAs from Approved Service Providers on service quality.

**Job Duties**:
**Engineering**
- Create and update Technical Data Sheet (TDS) and define parts acceptance criteria in consultation with stakeholders.
- Review parts under qualification for compliance against acceptance criteria
- Conduct serial configuration and validation per product specification
- Conduct Bill of Materials review and support the Process Engineering in defining the yield and parts’ source.

**Quality Standards and Control**
- Ensure proper use of quality tools and Quality Management System across the region.
- Evaluate quality control processes and make recommendations for improvements, aligned to OEM standards.
- Determine quality metrics for all remanufacturing and quality assurance procedures.
- Provide training and support to Quality Assurance /Technical team on systems, policies, procedures, and core processes
- Identify root causes of reported technical issues and recommend fixes.
- Responsible for internal and external (service partners) quality audits and reviews.

**Quality Performance Analysis**
- Track regional quality objectives against performance standards and customer experience and identify improvement opportunities.

**Here’s what you’ll bring to the team**:

- Diploma or Degree in Engineering.
- At least 3 years’ experience in consumer electronic products and/or mobility devices including New Product Introduction and Bill of Materials creation
- Knowledge on Product Quality Planning (APQP) preferably in Control Plan and Process Failure Mode and Effect Analysis (PFMEA).
- Knowledge of quality standards, such as, ISO, IMS, and EMS.
- Knowledge on the use of statistical tools and other continuous improvement methodologies such as but not limited to process capability, fault diagnostics/analysis, reliability test etc.
- Good organizational, analytical and creative skills
- Knowledge of problem solving skills using tools such as PDCA, DMAIC, 8D, 7QC Tools would be useful
- Technical Writing and Presentation Skills
- Knowledge of Kinaxis/DAX would be an advantage

**How we can take care of you**:

- Join a non-hierarchical, fast paced and inclusive team - we foster a work culture where employees are valued, regardless of their background, level or position.
- Be a part of something bigger - we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
- Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
- Connect with the local team through team building, town halls and group training.
- Give back to the community through the partnership with our local charity partners.

**Get to know us**:
Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.