Senior Account Manager

Rakuten Advertising leads the industry in delivering performance-driven, brand-driven and people-driven ad solutions. We help the world’s top brands connect with unique, highly engaged audiences - from first impression to final sale.

At Rakuten Advertising, our calling card is outthinking the competition and outperforming your expectations. Our experienced and award-winning full-service teams work to create the best ad experiences for brands, audiences and affiliates alike - one where people get the right message at the right time to drive attention, action, loyalty and value.

Working across affiliate marketing, influencer marketing and media, we leverage a global partner network and our owned-and-operated properties to reach people like no one else. Your goals are our goals, and we’ll work like no one else to help you exceed them.

In this role, you will manage a portfolio of clients to implement a thorough, profitable, and efficient affiliate marketing strategy. Grow business revenue through innovative, strong partnerships and strategic projects.

**Responsibilities**:
Client management and retention
- Manage a portfolio key of clients, become a trusted advisor, demonstrating authenticity and transparency.
- Take the lead on developing Key Account Plans for your priority clients. Agree milestones to track improvement in relationship and revenue
- Using analytical skills to make strategic decisions to help clients meet their goals
- Grow revenue from existing client relationships - understand client needs/requirements to connect with appropriate product/services information
- Retain existing clients through a tailored engagement plan
- Manage dispute resolution, effectively identify potential client risk, working with snr managers and directors to positively manage risk (e.g., commercials, contract end dates, contact changes etc).

Channel expertise
- Bring a solution mindset to your day-to-day work. Where problems / issues exist, collaborate with others to identify ways to improve performance or efficiency
- Work to understand your clients’ current tracking capabilities (e.g., mobile app, ITP 2.4 etc), develop plan to educate clients on potential impact and take lead on collaboration with internal teams to implement updated tracking
- Demonstrate a high attention to detail. No errors in campaign strategy, planning or execution
- Proactively assist with establishing channel credibility within landscape via case study development and marketing and industry award submissions

Administrative
- Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
- Owning revenue and forecasting for own client portfolio
- Maintain documentation of client performance and activities in internal systems

Collaboration
- Working closely with the marketing team to create case studies and award submissions to support the business as well as push all business events.
- Working closely with Analytics team to deliver strong data driven strategies for growth plans. Deliver quarterly or bi-yearly strategies sessions for all key clients.
- Actively identify challenges with our current way of operating and, either individually or in collaboration with others, develop solutions to improve
- Proactively initiate collaboration with members of your channel team and other teams to improve ways of working and expertise
- Take the lead on exploring opportunities to frequently share your knowledge and experience with your direct and indirect teams to build expertise. Likewise, actively engage when your colleagues share challenges.

**Requirements**:
**Communication skills**
- Able to converse in both English and Korean as you will be working closely with Clients and Stakeholders based in Korea
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
- Excellent written and verbal communication
- Confident interpersonal skills

**Technical /functional expertise**
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
- Good numerical and analytical skills
- Experience in strong client relationships, reinforced by building trust, advising and upselling
- Good project management skills
- Web literate (tracking analytics and methods)

**Understanding of the business**
- Strong understanding of digital marketing concepts, particularly Affiliate Marketing

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Singapore 048946