Sales Administrator
4 hours ago
The Sales Admin is responsible for providing administrative support to the sales team, ensuring the smooth running of day-to-day sales operations, and assisting in achieving sales targets and customer satisfaction. The role involves maintaining customer accounts, processing orders, coordinating deliveries, and communicating with internal departments and external stakeholders.
**Key Responsibilities**:
- Process sales orders accurately and efficiently, ensuring customer requirements are met
- Manage customer accounts, including account set up, credit checks, and account maintenance
- Respond promptly to customer queries, resolve issues, and escalate when necessary
- Liaise with internal departments such as logistics, finance, and customer service to ensure timely delivery and payment processing
- Provide sales reports and analysis to support the sales team and management
- Maintain accurate and up-to-date records of sales transactions, customer interactions, and order statuses
- Assist in the preparation of quotations, proposals, and contracts
- Conduct market research and gather data to support the sales team
- Ensure compliance with company policies and procedures
- Participate in training and development activities as required
**Qualifications and Experience**:
- Minimum Diploma in Business Administration, Engineering or a related field
- 2+ years of experience in a sales administration role, preferably in a maritime industry
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Detail-oriented and organized
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