Desktop Support Engineer
2 days ago
5 day work week : Monday to Friday
Location : CBD area
M365 and Intune Expertise:
Troubleshoot M365-related issues and escalate when necessary.
Active Directory Administration:
Manage user accounts, groups, and permissions within Active Directory.
Implement and maintain group policies.
Monitor event logs for security and performance issues.
Network and Infrastructure Support:
Troubleshoot network-related problems affecting desktop devices.
Assist with the implementation and maintenance of network infrastructure.
Desktop Support:
Provide remote and on-site support for hardware and software issues.
Install and configure software and hardware on user devices.
Conduct preventive maintenance and manage IT assets.
Problem Solving and Documentation:
Lead problem-solving efforts, often involving other teams and vendors.
Develop and maintain documentation and knowledge base articles.
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