Helpdesk Officer, Technical Support

18 hours ago


Singapore FUJIFILM BUSINESS INNOVATION SINGAPORE PTE. LTD. Full time

**Responsibilities**:

- Communicate with and handle/assure the customer that their issues are in good hands
- Manage incidents and monthly/ad-hoc reporting
- Ticket escalation to respective parties
- Work closely with team members and regional support to resolve and close tickets within service-level agreements
- Update and track internal and external asset lists for warranty and license renewal
- Assist line manager in facilitating a smooth operation of the Technical Support team
- Look beyond customers' needs and into their hearts to give customers more than they would ever expect by demanding more of ourselves

**Qualifications**:

- Diploma holders with relevant IT experience
- Personnel with 1-2 years of working experience in a helpdesk environment
- Personnel with 1-2 years of working experience with incident management
- Have good interpersonal and communication skills
- Good problem-solving skills, able to work independently
- Good team player, committed and responsible
- Have a good grasp of spoken and written English
- Ability to effectively handle demanding customers



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