Senior IT Specialist
1 week ago
Responsibilities
Responsible for the support and maintenance of Warehouse Management System (WMS) and its B2B integrations between customer systems and WMS
- Provide user support up to 2nd level support and troubleshooting for any issue related to WMS, B2B integrations and all associated programs in accordance to target SLA
- Liaise with WMS vendor to resolve any issue that cannot be solved at 2nd level
- Responsible to customize basic B2B integrations between customer systems and WMS
- Review RFQ requirements and partner with Sales and Marketing team to provide solutions and process integration that can assist in securing contracts
- Partner with Products and Operations Excellence teams on continuous improvement projects in relations to system to improve work efficiency
- Partner with system vendor for appropriate updating, upgrading and enhancement of system
- Ensure user access termination for departing employees, consultants, auditors or any external party granted access
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
- Observe and abide by the TSS-QEHSM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual
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