Desktop Support Engineer

1 day ago

Singapore Axiom Technologies Full time

We are looking for a capable and motivated **Desktop Support Engineer** to coordinate support activities ranging from basic troubleshooting to complex systems support. This role involves **onsite/on-call assistance** to end-users within the organization’s desktop computing environment, ensuring **timely and accurate service delivery**.

**Key Responsibilities**
- Troubleshoot computer OS and peripheral issues
- Provide support for Windows 7/8/10 environments
- Perform hardware/software installation using deployment tools like **SCCM**:

- Support printer and mobile device issues
- Install and troubleshoot **Microsoft Office tools**:

- Work with SOE, group policies, Active Directory, Exchange, and Apple OS
- Deliver field support for a variety of technologies
- Manage time and priorities efficiently, especially in high-pressure situations

**Technical Skills Required**
- Strong troubleshooting skills (Windows, Apple, virtual environments)
- Knowledge of:

- Windows OS (XP, 7, 10)
- PC/Laptop hardware and peripherals
- Mobile device support
- SCCM (basic knowledge)
- Active Directory and Exchange (basic knowledge)
- Apple OS (basic knowledge)

**Personal Attributes**
- Excellent communication and customer service skills
- Strong analytical and problem-solving skills
- Highly organized and detail-oriented
- Self-motivated, proactive, and collaborative
- Professional and calm under pressure
- Discreet and capable of handling confidential information
- Passionate about quality and continuous improvement

**Experience**

**Minimum 2 years** of experience in a similar desktop support or end-user support role.

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