Director, Digital Sales Operations

Director, Digital Sales Operations
Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**: You will serve as the global lead for Digital Sales Operations responsible for strategic transformation efforts, annual planning, and in quarter/day to day Sales Operations support for the Digital Sales Specialist team. This is a multi-stakeholder, entrepreneurial role that will regularly collaborate with regional Sales (SVP) and SalesOps (regional, motion, and functional) leadership in areas such as sales planning, coverage model design, and strategies for driving short
- and long-term acceleration of digital revenue within territories, regions, and GTM (Field, Corporate, Channel, etc.). You must be an excellent communicator adept at partnering with and influencing matrixed reporting lines across, up, and down the organization.

**Responsibilities**

Sales Strategy
- Consults on the development of regional, territory, or GTM (Corp, Field, etc.) digital sales growth strategies with Sales Leaders to achieve Equinix Sales objectives
- Engages with Territory or Regional senior management to identify and prioritize key digital sales programs
- Works with support functions (CSM, SE, SA, SSA, etc.) as needed to remove barriers to adoption, provide appropriate resources, and raise awareness internally

Planning & Program Support / Implementation
- Leads regional or GTM annual sales planning processes (e.g., segmentation and targeting, sales quotas, STAR, territory design, forecasting, account planning, etc.) for digital sales
- Leads regional or GTM cross-functional projects targeted at improving digital sales productivity and determines accurate measures to evaluate effectiveness
- Identifies enhancements to Sales Operations services to improve, considers up
- and down-stream impact of proposed changes, and manages change implementation plans
- Transforms digital sales operations processes at a regional or GTM level (territory, quota, forecasting, STAR, etc.) to drive significant evolution in service / process execution
- Handle cross-functional teams on system integration/upgrade projects and use Lean and Six Sigma methodologies to minimize waste and minimize variation

Business Performance Management
- Manages reporting and dashboard production on quarterly basis for regional or GTM specific basis
- Designs and enables dashboards within company reporting systems for end to end process
- Monitors dashboards and is able to identify region or territory trends and shift team members into process improvement
- Oversees regional or GTM modeling and sensitivity analysis to evaluate options

Process Improvement
- Proactively identifies process improvement opportunities at the regions or territory level and leverages staffing and teams to drive improvements cross-functionally
- Uses regional or territory influence along with functional authority to achieve process improvements and adoption

People Management
- Develops functional strategy and objectives; Provides leadership and direction to the team, through subordinates, to ensure overall success of the team
- Drives accountability for the performance and results of direct reports and smaller teams
- Responsible for recruiting, hiring, onboarding, and coaching/developing all team members
- Responsible for all hiring decisions and activities including job definition, interviewing, selection, and onboarding
- Responsible for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching, and career development
- Ensures workload is balanced
- Assesses employee engagement and develops and implements strategies and programs to improve it
- Responsible for succession planning recommendations and contributing to and driving the people development strategy
- Models the Equinix Culture and Values

**Qualifications**
- Bachelor's degree