Fraud Operations Analyst
7 days ago
**Job Description
**Key Responsibilities**
- Performs monitoring, analysis of fraudulent activities conducted over digital banking channels.
- Stays abreast of financial crimes risk trends, fraud activities, relevant regulations, and compliance standards.
- Monitor, analyze and correlate various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
- Develops and maintains an understanding of the financial crime management processes, frameworks, and techniques.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Analyzes data and information to provide insights and recommendations.
- Executes routine tasks such as service requests, transactions queries etc. within relevant service level agreements and according to internal process.
- Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
**Job Requirements**
- Degree in Accountancy, Finance, Business Administration, or qualifications from related field.
- Knowledge of current fraud trends and scam activities.
- Having an investigative mindset.
- Knowledge of banking products, payment systems, services, processes, and organization will be advantageous.
- Experience in fraud investigation/prevention in the financial sector is preferred.
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