Apps Support Sr Analyst

Team/Function Overview Role / Position Overview **Key Responsibilities**: - Provide user support for mission critical trade capture system. - Support all aspects of Derivative trade life cycle flow, including ECN, back office and regulatory reporting flows. - Perform same day and next day position break analysis and reconciliations. - Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. - Develop and maintain technical support documentation. - Act as a liaison between users/traders, interfacing internal technology groups and vendors. - Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. - Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. - Ensure all productions issues are logged and updated as per the Support team policies and procedures. - Effectively share information with other support team members and with other technology teams. **Development Value**: - Ability to work as part of a truly global team. - First class technical and business training from well-established team. - Gain experience in liaising with Trading/Sales & Middle Office Counterparts. - Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few. Criteria/Qualifications **Knowledge/Experience**: - 3+ years’ experience working in a support environment. - Business knowledge/ understanding of financial markets and products, particularly Credit and Rates Derivatives Flow - IT/spreadsheet/analytical/modelling skills) - Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions) - Extensive Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries) - Basic knowledge of Dodd Frank regulatory reform in the derivatives space. - Previous experience of electronic markets and straight through processing. - Strong analytical skills & attention to detail **Skills**: - Basic Business knowledge/ understanding of financial markets and products. - IT/spreadsheet/analytical/modelling skills) - UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions) - Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries) - Strong analytical skills & attention to detail **Qualifications**: Degree or equivalent Third level qualification in a computer/business related discipline. Competencies - Ensure all productions issues are logged and updated as per the Support team policies and procedures - Effectively share information with other support team members and with other technology teams - Ability to plan and organize workload - Strong client facing skills, both verbal and written. - Ability to communicate appropriately to relevant stakeholders (Trading/MO, Development/Support) - Great team builder and team player. - Ability to thrive in a fast paced pressured environment -------------------------------------------- - **Job Family Group**: Technology -------------------------------------------- - **Job Family**: Applications Support ------------------------------------------------- - **Time Type**: Full time ------------------------------------------------- - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the " EEO is the Law " poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting