Guest Service Executive

**Job Number** 24032210

**Job Category** Food and Beverage & Culinary

**Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

He / She will be responsible for supervising, coaching and coordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager.

**DUTIES AND RESPONSIBILITIES**
- Open and close shifts in accordance with the manager’s checklists.
- Train, maintain, and enforce all Marriott service standards through the use of used records, menus, and appropriate training and reference materials.
- Supervise and coach all associates in accordance with Marriott's training program.
- To ensure enough staffing for the operation.
- To ensure smooth operation in all areas.
- To ensure proper cashiering and billing procedures are adhered to.
- To help the assistant manager in generating all necessary micros reports for outlets.
- To supervise closing checklist for bartenders.
- To conduct opening inventory and closing inventory of wines.
- To ensure accuracy of associates’ float money stored in the safe deposit box.
- Check and oversee cashiers’ closing duties and ensure accuracy.
- Ensure efficient scheduling and represent the outlets for all day-to-day operations.
- Responsible for updating Leaves / PH / MC of all associates daily.
- To conduct 15 minutes training for all associates on a daily basis.
- Maintain all S.O.P. and L.S.O.P.
- To conduct a proactive preventive maintenance inspection on a monthly basis.
- Promote inter-departmental relations through candid communications channels.
- To keep managers informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress, and pass any information regarding the operations to the manager at all times.
- To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required, and to check on guest satisfaction on a regular basis.
- To take charge of assignment planning and schedule associates for their meal breaks.
- Check on the cleanliness of the restaurant area and side stations and do weekly inspections with the manager.
- Understand and teach empowerment principles to ensure guests’ satisfaction.
- To LEAD BY EXAMPLE and have a “hands-on” approach to motivate our associates to excel.
- Maintain fair consistent counseling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
- Monitor hours, and staff overtime on a daily basis for restaurants as it relates to sales and profits.
- Don’t expect, inspect.
- Be an aggressive Team player and always “CAN DO ATTITUDE”
- Cash/Bank Handling:

- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain the cleanliness of workstation at all times.

29. Any other duties may be assigned from time to time.

**JOB REQUIREMENTS**
- Minimum GCE 'O' levels and/or Diploma in Hotel Management
- At least 1-2 years of relevant experience in similar capacity as a supervisor.
- Good interpersonal and communication skills
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and