Global Payroll Account Director

The Global Account Director must be strategic, proactive, agile, creative and confident in order to foster executive relationships at the C-Suite and Head of Shared Services level. They are responsible for revenue retention, sales growth, renewal motions, and client management for their assigned team portfolio of 15 - 20 industry-based Global accounts (personal responsibility of 3-4).

The Account Director is responsible for the end-to-end revenue retention, sales growth, and renewal of strategic accounts. They cultivate relationships within their accounts to identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio (Benefits, Payroll, Cloud, and Consumer Experience). The individual will work with assigned Solution Architects who are product experts and pre-sales support. They will be responsible for exceeding annual sales goals by leading and executing the expansion of Alight services within their assigned accounts developing relationships with clients to understand customer needs. The individual must be capable of executing the full sales cycle, understands our competition, able to effectively collaborate with Alight support and solutions colleagues, and be the trusted advisor to their assigned clients.

**Key Responsibilities**

**Team Leadership**
- This individual will have team responsibility of up to 5 team members - Account Managers
- The Account Director will guide the team, coach and mentor where needed
- Oversee the Account Portfolio and ensure targets are achieved for the team
- Responsible for recruitment and retention planning

**Domain expertise**
- The individual ideally has a background in either Benefits or Payroll and will become a generalist in the entire Alight portfolio.
- The Account Director is the relationship owner for the client globally representing the One Alight portfolio, and therefore able to represent the full Alight portfolio at a C-Level in the account, not just the current scope of service.
- Collaborates with Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to the sales process and product solutions.

**Sales process**
- Retains clients, maintains sustainable relationships, and understands all of our competitors.
- Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs - this individual is a strategic seller
- Builds the overall commercial strategy and develops overall Alight narrative to communicate and educate clients about Alight’s offerings and advantages over competitor
- Drives renewals and executes end to end expansion sales within customer base
- Pursues and develops new opportunities, and expansion opportunities at named accounts
- Creates and overall client plan that includes account mapping and renewals, retention, and overall strategic plan. Identifies key success measures for solutions within account and then manages to the plan
- Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth
- Ensures client satisfaction and continuously monitors ongoing client satisfaction throughout all phases in the sales cycle
- Provide timely and accurate sales forecasts and reports to inform management’s strategic decision-making

**Client Relationship Management**
- Sufficient experience and presence to be able to build relationships and credibly interact with the CHRO, CFO CIO and other C level executives in the account
- Serve as a strategic partner/trusted advisor, understanding client needs and marketing dynamics to identify how client business goals can best be met and exceeded, and showcasing creative thinking to establish long-term client trust
- Develop full understanding of Alight's product suite, features, value proposition, and differentiating traits vs competitive landscape; display comfort in speaking to Alight's offerings and confidence in accurately identifying product and feature sets that will meet and surpass client needs and performance goals
- Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn, while achieving client business goals and objectives
- Deploy sound bid management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines

**Knowledge, skills and experience**

**Required**
- Proven experience leading a team if Account Managers across Asia
- Proven experience managing Global Accounts
- Extensive prof