Production Support Manager

5 days ago

Singapore Beyondsoft International (Singapore) Pte Ltd Full time

COMPANY DESCRIPTION Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development. Our core business includes: - IT development servicesProviding customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services; - New retail solutions and productsThrough intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations; - Internet of Things (IoT) platform and solutionsComprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future. DESIGNATION : Production Support Manager RESPONSIBILITIES - Drive the change in culture to ensure Production Support best practices is implemented while ensure partnerships with developers and business partners are strengthened. - Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages - Evaluate Subordinates' performance and make decisions on hiring and other personnel actions. - Ensures essential process / procedures are followed and contribute to defining standards. - Effectively communicate and interact with infrastructure and supporting technology groups across a distributed environment to drive problem resolution and service levels. - Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ Ensure team delivers on these priorities and communicated progress effectively to all stakeholders. - Follow thru to ensure each problem is resolved according to SLA. QUALIFICATIONS - Minimum 10-12 years of experience working in IT industry with 8-10 years of experience in Technology solutions or support service delivery for banking industry, domain knowledge in Payment and Trade is preferred - Demonstrate accountability, leadership, independent initiatives and willingness to lead. - Experience in leading staff in a Production Support group in a high availability / mission critical environment. - Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise. - Solid understanding of ITIL methodology - 5-8 years’ experience with AS400 (COBOL, RPG, CLP etc). MQ and connect-direct - Experience writing SQL scripts, database queries, generating capacity and performance reports OTHER INFORMATION - Demonstrate accountability, leadership, independent initiatives and willingness to lead - Change Management - Solid understanding of resiliency and redundancy designs - Interfaces and Messaging systems

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