Associate / Senior Associate, Global Fulfilment

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member in our world-class Logistics team, which functions as a global control center, responsible for the punctual and secure delivery of our chairs to customers across 60 countries. You will take ownership over an assigned region; undergoing multi-disciplinary training, in order to optimize operational processes and make business decisions through data-analysis and critical thinking.
- Our Logistics team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

**Responsibilities**
- Manage warehousing partners and their associated vendors to ensure strict adherence to Secretlab’s logistics, warehousing, fraud management, inventory management, and fulfilment processes
- Open to challenge assumptions for existing processes to elevate global operational capabilities and optimize standard operating procedures via process improvement projects
- Collect and analyse relevant data (e.g. operational, vendor, or payment gateway reports), drawing actionable insights for decision-making or process improvement
- Troubleshoot and resolve complex operational issues remotely through close collaboration with our global vendors (3PLs)
- Collaborate with relevant internal and external stakeholders to meet operational performance metrics
- Involvement in cross-functional discussions to problem-solve, propose and execute configurations to the operational processes to meet business objectives
- Partner with the corresponding Regional Freight team to be principally responsible for an assigned region
- Work closely with the Customer Support department to resolve operational/ technical inquiries and issues
- Maintenance of routine operational systems (OMS, WMS, etc.) and tasks, including and any other ad-hoc tasks as required by the company
- Additional operational specializations and responsibilities to be taken on with time, based on strength and performance.

**Requirements**:

- Diploma or Bachelor of Business Operations/ Supply Chain/ Logistics, or any other relevant course of studies
- Preferably 2 years of experience in relevant role
- This role requires someone who is technically inclined, a fast learner and a good problem solver who is able to think out of the box for solutions, and consistently looks to improve/establish new operational processes.
- Intrapreneurial thinking - take pride in your work, be driven, initiative, result-orientated and versatile to adapt/respond to different types of characters and situations.
- Must be decisive, action-oriented, results-focused and able to work independently as well as a team to handle diverse situations with the ability to work with tight deadlines.
- Able to communicate effectively on both technical and non-technical topics to customers and team members.
- Intermediate to Advanced proficiency in Microsoft Excel/ Google Sheets (experience using advanced formulas/ features).

**Bonuses**
- Professional experience in an e-commerce operations environment
- Experience using professional or customized OMS/ WMS/ TMS-
**Start Date**:
Immediate

**Working Hours**:
Mondays to Fridays, 10am - 7pm

**Dress Code**:
Casual

**Spoken Language**:
English

**Benefits**:

- A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career. A workplace for millennials
open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry. Health, vision and dental care
excellent employee benefits so you can work with the best frame of mind.
- Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
- A competitive salary package, with boundless opportunities for development and growth.

**Address**:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713

**Phone**:
6341 5032