Senior Facilities Lead

**Job Title**

Senior Facilities Lead
**Job Description Summary**

The Senior Facilities Lead will support the assigned scope of services through the operation and management of the available and/or required resources, tools, systems, and processes, including, but not limited to, the assigned Facilities Management team and a range of supporting suppliers, service providers and other stakeholders.

**About the role**:

- Responsible and accountable to support and oversee effective coordination, delivery, and execution of in-scope facilities management and workplace support.
- Maintain a high-level of Customer Engagement (including meeting the assigned targets for Customer Satisfaction) with all levels of the customer stakeholder group.
- Oversee and manage the commercial contracting and commitment process as it relates to in-scope services and supplies (including negotiation, proposing and maintenance of supply arrangements, overseeing the relevant Procure-to-Pay processes (“Manager/Authoriser” role in the commitment, work-order, purchase-request, purchase-order, goods/service receipt and vendor payment).
- Prepare, plan, and deliver all aspects of the Site Facilities Management and Operations Plan (or equivalent) - including inspection, maintenance (responsive and planned) and upkeep against agreed standards of the assigned site/s (including related assets, buildings, equipment, and features).
- Lead with the preparation, and presentation of facilities and site-related management reporting including site status, performance, incident, cost, budget, service delivery and management reports (for both internal, C&W and external, Client facing purposes)
- Assist with the management of the downstream supply-chain for all in-scope included services and supplies (including initiation, contracting and maintenance of Supplier relationships, benchmarking and all aspects of Supplier administration and management).
- Within the scope of the assigned remit, take all practical actions to keep the assigned portfolio compliant with all relevant laws, regulations, and applicable policies and guidelines.
- Within the scope of the assigned remit, take all practical actions to keep the assigned portfolio safe, healthy and in a well-maintained and serviceable condition in keeping with the specific performance requirements and expectations of the project.
- Manage the assigned team of direct and indirect reports including all aspects of employee engagement (within typical remit of a People Manager), performance management (including Goal Setting, Performance Review and, where required, Performance Improvement activities).
- Maintain a high-level of Employee Engagement with the assigned team of direct reports.
- Demonstrate commitment to constant innovation and optimisation/improvement of services and service delivery via active participation, support and/or leadership of relevant programmes and initiatives.
- From time-to-time, fulfil various ad-hoc administrative duties to support departmental operations, assigned or instructed, within the reasonable requirements and needs of the business.

**About you**:

- Ideally holds a Diploma / Degree in Building/ Facilities/ Real Estate Management or equivalent combination of qualification and experience.
- 8+ years of relevant experience in comparable roles (including developmental roles) along with a consistent track record of success and achievements in prior developmental roles.
- Possess basic MEP/ building systems and services knowledge
- Good written and communication skills.
- Demonstrable leadership experience with high-performing teams

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.**

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means