Sharepoint Consultant

3 days ago


Singapore GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Full time

**Responsibilities**:
**1. **3rd Level Support**
- Provide third level support for all offered products and services. Coordinate vendor ticketing and escalations, making sure tickets are submitted and processed in a timely manner
- Ensure communication and coordination with all involved support teams (1st and 2nd levels, managed services provider)
- SPOC for Office clients anywhere they are installed
- Provide operational and support documentation for technical teams as well as end users
- Work with technical teams, community manager, service owner, service architect to ensure products are utilized to their fullest potential
- Work with other service teams to ensure proper integrations between Office 365 and other cloud services
- Setup and manage fast track access for customers
- Participate in all social channels to ensure continued customer engagement, collect and evaluate feedback. Create blogs, FAQs around and usage of the solution
- Work with the team to create Management dashboards to visualize operational metrics and usage of technologies
- Gather logs and troubleshoot integration issues.
- Support SPO associated tools, for ex: Lists, Approvals and so on.

**2. **Application Ownership**
- Manage Microsoft List and its related configurations
- Co-ordinate with other M365 service owners for integrations
- Provide up to date support documents
- Manage relevant settings in M365 Admin Centre
- Manage and comply with IT Security/WoCo/DPP Concepts
- Provide early access for new features
- Collaborate with Microsoft for new features/bug fixes
- Engage with LOB's for the feature gap list
- Collaborate with ITForYou and CE team for end user education

**3. **Required Knowledge**
- SharePoint Online Administration and Customization
- Knowledge and understanding of Office 365 is key
- Experience with migration projects (either project leading role or active contributing role)



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