Program Manager

5+ years of program or project management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you motivated by creating and driving change? Do you thrive on developing and executing customer-centric programs that raises the bar?
As the Program Manager, PMO & Analytics - Data Center Procurement Governance (DCPG), you will play a key role in shaping our Project Management Office (PMO), governance and improvement programs to support our high growth procurement function in our Data Center business.
**Your role**:

- Lead the creation, management and delivery of multi-project programs, focused on procurement process improvement and operational excellence;
- Partner with DCPG team members to create content and communications materials that are impactful;
- Develop DCPG Voice of Customer (VoC) program and feedback mechanisms to drive continuous improvements including project lessons learnt and customer-centricity;
- Support change and adoption programs across DCSP customer regions (AMER/ AJPC / EMEA) with systems and tools deployment;
- Other ad-hoc improvement and governance projects as necessary in any of our other verticals in DCPG - Amazon Customer Excellence Systems (ACES), Supplier Relationship Management / Supplier Risk Management (SRM), Procurement Systems and Tools, Data Solutions

The Data Center Procurement Governance (DCPG) function is part of Amazon Infrastructure Services (AIS)
Key job responsibilities
- Accountable for planning, execution, and delivery of nominated programs across multiple jurisdictions, with a focus on change, enablement and communications to improve customer experience and project outcomes;
- Review all existing SOPs, policies, customer engagements, communications materials and provide recommendations and improvement to balance standardization/ regionalization and certainty/agility;
- Develop, monitor, and report on internal metrics, goals, and key performance indicators to procurement stakeholders and senior management
- Take strong ownership of global programs under his/her remit including VoC, CSAT and NPS program development and implementation against metrics;
- Establish a culture of continuous improvement to ensure the programs under your management are industry-leading and nuanced to context drive value
- Have a learner mindset and seek continuous stakeholder feedback to identify and execute opportunities for program improvement and expansion
- Bring alignment between internal technical and non-technical teams, close gaps, remove roadblocks to ensure projects are delivered effectively, minimize waste and to schedule

About the team
About AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come a