Cloud Service Delivery Manager

2 weeks ago

Singapore Amazon Web Services Singapore Full time

A Bachelor’s Degree or relevant experience - Cloud computing certification - 6+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability. - Hands on experience leading large-scale Cloud based IT transformation projects - 6+ years of experience in a customer facing technical role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.

Job summary

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
- Engage with Director and C-Level executives to understand business needs.
- Go “toe to toe” with customer technical stakeholders on most issues.
- Be the voice of the customer and work with internal AWS resources to ensure that the customer’s requirements are met.
- Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Triage technical issues.
- Provide oversight of escalation, prioritization, and drive customer communication during critical events.
- Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
- Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
- Technical Program or Project Management experience - Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers. - Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables. - Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation - Presentation skills; high degree of comfort with both large and small audiences. - High level of comfort communicating effectively across internal and external organizations. - Possess AWS Certifications - Masters/MBA degree

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