Senior Engineer, Product Support

2 weeks ago

Singapore Carrier Full time

**Country**:
Singapore
**Location**:
28 Teban Gardens Crescent, Singapore
**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.

**Key Responsibilities**:
As a Senior Product Support Engineer, you’ll be responsible for:

- Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed.
- Acquires in depth technical product and service knowledge.
- Gathers, summarizes and analyzes data to ensure continuous improvement activities are identified. Presents information to managers.
- Proficient in handling customer matters to ensure the more complex issues are escalated to the appropriate level of management for solution decisions.
- Advises lower level team members with routine/more complex tasks to complete work tasks in time.
- May resolve technical problems in a call center/help desk environment or through customer escalation.
- Provides product training to distribution channel partners as needed.

**Requirements**:
We are looking for people who are in customer support role. If this is you, get in touch.

As a minimum you must have:

- Degree in any field with at least 3 years of experience in a training role.
- Minimum of 3 years’ experience in a technical support/help desk role.
- Working knowledge of BAS and Controls systems including:

- Minimum of 5 years’ experience in the role of designing and engineering building automation systems.
- Minimum of 7 years’ experience in the role of installing and start-up of building automation systems.
- Working knowledge of IT infrastructures.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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