Cruise Pier Supervisor

4 days ago

Singapore EVERGENCE PTE. LTD. Full time

**Operations**:

- Plan & manage turnaround operations for cruise ships calling Singapore and other localities.
- Plan, organize and be present during operation.
- Monitor, communicate and report trends from guest & crew feedback to ensure continuous operational improvement during each turnaround day.
- Be the escalation point for any issues during the operations involving guest or staff.
- Key contact for shipboard teams and pier to ensure a smooth turnaround operation.
- Ensure all cruise brand requirements and port standards are being met and uniform guidelines are adhered to.
- Responsible for inventory and safe storage of all cruise line property.
- Responsible for all incident/accident’s forms for guests and staff and action any concerns/hazards as necessary.

**Administration**
- Distribute all necessary documents/materials to the team for all operations.
- Oversee accurate sign in sign out (SISO) of staff to ensure accurate information submitted for salary computation.

**Job requirements**
- Relevant experience in operations, events management, administration.
- Ability to use MS Office tools such as Word, Outlook and Excel
- Good communication skills essential
- Pro-active guest service mindset with a clear focus on quality and efficiency
- Open to learn, grow and drive your career while spreading smiles across the globe
- Team player with a supportive attitude
- Ability to work under pressure, multitask and meet multiple and sometimes conflicting deadlines
- Competent computer skills to manage operation and train staff
- Fluent in English both verbal and written. Other languages a plus
- Prior experience in Cruise Terminal Operations will be a plus

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