Senior Operations Associate
1 week ago
**About Us**
Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.
**Your Day-to-Day Adventures**
- Respond to any reported accident, identifying the cause, and initiating the investigation process
- Liaise with internal stakeholders, i.e. customer relationship managers, to ensure hirers are given the guidance throughout the accident process
- Manage and prepare the logging of all accidents reports and documentations to ensure smooth resolutions with counterparts
- Collaborate with the accident management team to ensure that all protocols are diligently followed
- Work closely with external stakeholders including workshops, insurance companies and other counterparts
- Manage and monitor the movements of vehicles from vendors including dealers, workshops and hirers
**What Makes You a Perfect Fit**
- Possess a Singapore Class 3 or 3A driving license of more than 2 years
- Excellent problem solving, analytical, and time management skills
- Detailed oriented and meticulous
- Strong customer service and communication skill to liaise with stakeholders
- Must be able to work the hours that the job dand with good driving record will be an advantageemandsKnowledge of vehicle accident & insurance procedures will be an advantage
**Ready to Drive the Extra Mile?**
Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon
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