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Fixed Income

2 weeks ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

**Executive Summary**

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

**Responsibilities**:

- Work as part of the Fixed Income Global Rates Application Support team.
- Collaborate closely with Front Office users to address issues, resolve queries, and provide solutions.
- Manage incidents and problem resolution processes.
- Perform Start of Day, End of Day, and Start of Week checks.
- Proactively identify issues and implement solutions to minimize or prevent business impact.
- Identify and drive opportunities for automation to reduce manual tasks performed by the team.

**Required Skills**:

- Minimum of 5 years of experience in the Fixed Income Application Support domain.
- Hands-on experience with Unix platforms and commands.
- Proficiency in SQL queries and commands.
- Experience with monitoring tools such as ITRS Geneos, Splunk, Elastic, Dynatrace, etc.
- Knowledge of incident and problem management.
- Understanding of Fixed Income products.

**Preferred Skills**:

- Scripting knowledge in Shell, Python, VB, or PowerShell.
- Experience with Tableau.
- Familiarity with tooling such as Ansible, TOSCA, etc., is a plus.