E-commerce Executive

**Job Description
This is an opportunity for you to be part of the Number 1 Beauty Company in Korea for the Singapore market

At AmorePacific, we exist to inspire and celebrate Asian beauty through our unparalleled blend of traditional Asian wisdom, pristine ingredients, and technological innovation to a customer base that spans the globe.

Being part of the E-Commerce team allows you to translate this vision to our AP Brands in Singapore.

**Job Summary
We are looking for an E-Commerce Executive who will manage digital sales and marketing pertaining to the Brand(s). This role also involves analysing data from market and consumer studies to generate commercial insights, managing relationships with partners and ensuring seamless end-to-end integration of the e-commerce business. Incumbent will also work with Logistics team in seamless execution and delivery of online orders, and support sales team for total achievement of Brand Sales KPI.

**Job Responsibilities
- Develop and execute e-commerce roadmaps in alignment with brand strategies
- Maintain all online channels to be accurate and brand compliant according to company standards
- Evaluate the performance of our online channels and give suggestions for how to promote and improve the presence of the brand on the web, with the intention of increasing sales
- Plan commercial mechanics every month and for every campaign
- Manage consumer’s enquiries on Brand(s) social media platform via Live Chat and Q&A function
- Updating & management of site content for each of the ecommerce platforms
- Monitor stock inventory to ensure healthy stock levels at all stock points
- Collaborate with Marketing teams to develop and execute all online merchandising strategies
- Achieve / exceed all key sales measures and targets for the e-commerce platforms
- Create defined customer sets and identifying the appropriate campaigns to grow revenues and increase sales and ensuring Company’s online sales goals and profitability
- Plan digital marketing campaigns and work with Marketing team where relevant for execution
- Drive quality traffic to ecommerce sites to ensure conversions and sales
- Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as online marketing activities of immediate competitors
- Devise new testing ideas and provide recommendations on new promotions, channels and targeting methods to reach new audiences, drive growth and maintain a profitable ROI
- Work closely with RHQ/ HQ and TM on planning
- Administrative duties including handling all customer-related engagement in relation to delivery or product issues, special orders, online sales invoices and complaints etc.
- Provide good support to customers for building and maintaining excellent customer satisfaction
- Perform other duties as assigned

**Skill Sets and Personal Attributes
- Bachelor degree in digital media / new media / communications / marketing or related field
- Minimum 1-3 years of relevant experience in E-Commerce/Online Consumer Goods, FMCG or Retail Industry
- Possess good written and oral communication skills; as well as excellent interpersonal skills
- IT savvy. Strong computer skills, experience in SEM & SEO
- Proficiency in MS Office, basic knowledge of design software i.e Photoshop
- Flexibilities and willingness to take ad-hoc tasks when necessary
- Experience in managing market place or e-commerce sites preferred
- Up to date with latest technology developments on social media platforms
- Google Adwords, Google analytics certification is a plus
- Fluent in English (writing/speaking). Speaking Korean is an advantage
- Strong team player with ability to meet deadline
- High energy with positive ‘can do’ attitude, and result driven
- Able to work in a fast-paced environment
- Passion in beauty industry
- Love online shopping and have a keen interest in ecommerce and digital marketing