(Entry Level) Client Relationship Associate

2 days ago

Raffles, Singapore NYJ Organisation Full time

**Key Responsibilities**:

- Serve as the primary point of contact for assigned clients, fostering positive relationships and addressing their needs to ensure high levels of satisfaction.
- Coordinate client communications, managing regular check-ins, follow-ups on inquiries, and prompt responses to any questions or concerns.
- Proactively assist in tracking and monitoring client accounts, gathering feedback, and identifying areas for improvement or upsell opportunities.
- Collaborate closely with internal teams (e.g., sales, product, and support) to ensure seamless, timely, and effective support for client needs.
- Develop a deep understanding of each client's business objectives and industry trends to anticipate needs and provide relevant solutions.
- Manage onboarding processes for new clients, ensuring a smooth and positive experience by guiding them through product setup and initial training.

**What We’re Looking For**:

- Graduate from local polytechnic or a bachelor’s degree graduate in any related field.
- Strong interpersonal skills and a genuine interest in client success.
- Excellent communication and problem-solving abilities.
- Ability to stay organized and manage multiple client relationships.
- Prior experience in customer service or client relations is a plus.

Pay: $3,400.00 - $5,300.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Food provided
- Parental leave
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

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