Knowledge Management Lead

Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of Pfizer Asia Manufacturing Pte Ltd (PAMPL) in Singapore

Why Patients Need You

At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

This position reflects the degree of importance that product and process Knowledge Management (KM) has at Pfizer, given its strategic role across the product lifecycle from New Product launch manufacture to subsequent technology transfer to other sites across the network. The Knowledge Management Leader will be responsible for delivering excellence in all aspects of product and process knowledge management at the site to improve the robustness of manufacturing processes.

This person will lead the following activities as a part of the standard PGS KM program:

- Deployment of a standardized site KM framework in line with the overall PGS strategy
- Implementation and maintenance of KM processes and tools in line with the standardized network strategy
- Managing and leveraging lessons learned to enable continuous improvement of the process
- Establishment of manufacturing experience capture and sharing processes at the site to secure our intellectual infrastructure and improve operational efficiency
- Embedding behaviours as part of the deployment toolbox enabling a KM cultural shift

The position will be the site Point of Contact (POC) for KM processes and will be expected to lead the following areas:

- Build the site KM processes in line with the overall PGS strategy with support from deployment leads.
- Engage site leadership in KM awareness and processes with support from deployment leads
- Conduct and maintain the site KM maturity assessment
- Prepare and lead the site through KM program implementation and deployment
- Lead the continuous improvement of the site KM program

POSITION RESPONSIBILITIES

Lead the deployment of the standardized KM framework for the site and to report on progress against set goals.

The principal accountabilities of this position are:

- Establish KM Governance for the site with support from site sponsor and deployment lead
- Develop a sustainable plan to implement the KM operating standards and maintain the program throughout the product lifecycle:

- Development of a training plan to ensure cross functional colleagues have the necessary competency on KM tools and systems, and understand how they align with their roles and core site activities
- Implement the standard technical risk assessment process that supports manufacturing changes, investigations and technology transfers aligned with the broader PGS KM strategy and facilitate/support technical risk assessments at the site as needed.
- Implement the standard Process Understanding Plan (PUP) process at the site, aligned with the broader PGS KM strategy and facilitate/support PUP workshops as needed and ensure that handovers are conducted efficiently.
- Track, maintain and report outcome metrics for the site KM Program, and roll up to PGS KM Program.
- Create and manage a continuous improvement (CI) process to plan, check, and update the KM site process
- Create and manage a lessons learned (LL) process for product and process understanding knowledge and for the KM site process.
- Create and manage a site communication plan for KM program and processes with support from site sponsor.
- Lead the pilot, deployment and maintenance of new/future enterprise KM systems at the site
- Representation of the site on relevant network groups (e.g. PUP Working Group, the KM PMT, KM Learning Community).

QUALIFICATIONS

Must Have
- Minimum a degree level or higher in an appropriate discipline
- Fully complete Covid-19 vaccination and could provide official medical certificate

EXPERIENCE
- A minimum of 5 years experience in a pharmaceutical manufacturing or technical (process chemistry, process engineering, quality) role.

Core Competencies:
The Knowledge Management Leader will be required to have:

- Good facilitation and/or innovation skills
- Excellent technical capabilities including the development of training material and teaching colleagues
- Knowledge of the site’s internal organizational structure
- Good communication skills
- Ability to influence leadership and line management
- Comfortable leading in a matrixed environment
- Understanding of the compliance environment for KM (ICH and QRM)
- Good project and change management skills
- 6 Sigma and/or Lean qualification and experience would be beneficial
- Skilled at software systems

Desired behavioral competencies:

- The ability to empathize and understand the working environments of their colleagues and their knowledge management requir