Solutions Engineer

5 days ago

Singapore Milestone Systems, Inc. Full time

Milestone Systems is looking for a Solutions Engineer to serve our Asia market and be in Asia. We are looking for someone who is tech-savvy, sales savvy and customer service oriented. If you believe in technology at its finest, then this is the place for you.

We offer an exciting and challenging job in the world’s No1 VMS Company as well as the opportunity to shape a small but fast-growing office in APAC. As a Solutions Engineer, you are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. You will support the sales team to increase sales in the region and assist with Presales support, being the go-to-technical-expert and back-up for salesperson and partners. It is essential to be able to articulate technology and product positioning to both business and technical users. You must also be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales and support processes.

If you are a travel enthusiast who enjoys meeting and working with people from all over the world and working on building strong professional relationships, this role could be for you.

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.

Must be eligible to work in Singapore or have a Valid work pass.

**Your Responsibilities**:

- Supporting our channel partners with expertise, calculations and preparations for video surveillance projects, tenders, etc.
- Provide timely and accurate status updates to partners and relevant internal stakeholders
- Conduct partner presales training
- Hands-on and technical assistance in connection with the preparation and setting up and executing demos, exhibitions, events, customer meetings, POC’s, etc.
- Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude

**Independent Job Tasks**:

- Stay updated with the latest VMS developments
- Travel as needed and within an assigned budget locally, regionally and to/from HQ for trade shows, events, etc.
- Scheduling of time, meetings, travel, etc. and use of an internally shared Microsoft Outlook calendar as a basis for your schedule
- Timely expense management and reporting to company requirements
- Field presentations for partner(s) and events
- Developing a thorough competency of Milestone software products, key partner integrations and demonstration equipment for daily use
- Team interaction and on-going coordination with Country Manager, Presales Manager, Vertical Sales specialists and Inside Channel Managers
- Weekly activity reporting

**Professional Qualifications**:

- IT-engineering background especially IP networks and the Windows platform
- Bachelor’s degree within IT
- CompTIA Network+ certification
- Cisco CCNA certification
- Microsoft Certifications (MCITP, MCSE)
- Business level English verbal and written skills

**Personal Skills**:

- Good at communicating technical knowledge also to non-technicians
- Having a proactive approach when facing challenges
- Ability to exercise discretion and independent judgement with important matters
- Open and honest team player
- Analytical skills
- Self-motivated
- Multi-tasker
- Organized
- High values and ethics
- Competitive
- Ability to uphold organisational values

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