Senior Nas Support Engineer

Provision, configure, maintain and troubleshoot multiple NetApp NAS platforms.
- Identify and implement improvements to enhance, optimise and reduce the cost of the NAS storage infrastructure, making proactive recommendations to the Service Delivery Manager. This will include, but not be limited to, areas of capacity, performance, availability, stability, cost and support roadmaps.
- Perform periodic capacity and performance planning of the NAS storage infrastructure and inform
- the Service Delivery Manager of key findings and recommendations.
- Respond to and resolve NAS storage-related incidents, managing all necessary communication with

other technical teams and the management team.
- Translate engineering and security standards to deliver low level design documents and large and
- medium-scale NAS deployments.
- Take ownership of and perform life cycle management activities such as code and firmware
- upgrades.
- Participate in an on-call and shift rota to support internal business customers of the NAS service.
- Perform daily operations such as daily health checks.
- Support auditory, regulatory and risk and compliance initiatives that contain deliverables related to
- the NAS service.
- Assist the Project Team as a NAS Subject Matter Expert with respect to Solution Design and
- Transition of Services from Project to Operations.
- Be a key interface for NAS BAU into Storage Engineering.

The individual will be expected to have a good knowledge of core IT protocols and systems
(virtualisation, servers, networks, storage, databases, data centres, and security) and, ideally, have a
system administration background. The role will demand the ability to learn new platforms and
The individual is expected to understand the principles of backup and disaster recovery methodologies
and how they relate to NAS deployments.
The individual will have an awareness of the responsibilities and dependencies of a storage team within
a large IT department, and use this knowledge to develop relationships with other teams, with a view to
becoming a key member of the department.

Qualifications and key technical skills:

- Minimum of 7 years’ experience in NetApp NAS technology.
- Bachelor’s degree in a computer science related discipline, or equivalent business experience.
- Preferably certified in NetApp accreditation in Clustered Data ONTAP (cDOT).
- Design, configure and L3 support the following:

- CIFS and NFS
- NetApp ONTAP Cluster-mode (cDOT, ONTAP 9)
- NetApp SnapMirror
- NetApp SnapVault
- NetApp OnCommand Unified Manager - monitoring, alerting, capacity, performance
- Brocade SAN switches, Brocade Network Advisor
- Experience in Netapp Cluster mode
- Have a good understanding of NAS multi-protocol setup and integration with Centrify LDAP or NIS.
- Have a good understanding and experience of NAS migrations, demonstrating a sound awareness of
- the migration flow, dependencies, success criteria and risk mitigation.
- An awareness of UNIX/Linux, Windows and virtualisation platforms (VMware, Hyper-V) and their
- integration with NetApp storage platforms.
- Scripting skills (desirable)
- Nice to have: Hitachi NAS (HNAS), ITILv4 Certification, Banking/Finance IT experience
- Skills and Behaviours:

- The person should have excellent written and verbal communications skills, being able to converse in
- a clear and concise manner with contacts within Technology Services and the Business.
- Excellent documentation skills, capable of delivering procedural documentation of a high standard.
- Excellent technical problem-solving and analytical ability.
- Familiarity with operational ITSM disciplines such as Incident, Problem, Change and Risk
- Management, Project Management.
- An ability to work proactively and without continuous supervision, taking responsibility for the areas
- in which they work and performing research when necessary.
- The person will be prudent and pay close attention to detail when performing storage related tasks.
- The person will deliver operational and project commitments to a high standard.
- The person will have awareness of the department’s procedures, and support the management team
- when responding to support incidents and service failures.
- Team working skills are essential.
- Ability to work in pressurised environment.
- Ability to prioritise work load.

**Job Type**: Contract
Contract length: 12 months

**Salary**: $6,000.00 - $9,000.00 per month

Schedule:

- Monday to Friday