Receptionist

1 week ago


Singapore REJUV TENKA PTE. LTD. Full time

**Duties and Responsibilities**:

- Be on time for shift and maintain consistent, regular attendance record.
- Properly open and close shop each day according to Standard Operating Procedures.
- Accurately book, change and cancel appointments.
- Acknowledge and greet everyone who enters and leaves the shop.
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
- Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.
- Answer the phone promptly and operate phone system accurately and efficiently.
- Actively promote the services, sessions and retail, as well as programs, promotions and/or discounts available.
- Develop professional and personalized relationship with regular guests.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring

complete guest satisfaction.
- Maintain a clean, safe, fully stocked and well organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Must be able to work without constant direct supervision and remain at assigned post for

extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings.
- Assist in all areas of operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests that require attention.


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