Regional Fcdo Data Manager

**Responsibilities**:

- Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk, risk for example.
- Resolves transactional level escalations coming from the vendor or internal partners
- Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
- Collaborates to resolve any issues which fall within the terms of the contract.
- Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
- In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.

**Education**:

- Bachelor’s/University degree, Master’s degree preferred

Regional FCDO Data Manager - Policy, Governance & Metrics (VP)

**Overview**

Citi’s Personal Banking and Wealth Management (PB & WM, Legacy Franchises) Federated Chief Data Office (FCDO) organization drives global consistency for addressing Data Risk and Control issues in the Business. FCDO fosters a culture of ownership, control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational data risks.

The Regional FCDO Data Manager - Policy, Governance & Metrics function is a vital role that is responsible for overseeing the Policy, Governance & Metrics implementation, BAU and respective data activities and controls to support the Business’ adherence to the Citi Data Governance Policy (CDGP) and Standards, covering up to 17 countries in Asia and EMEA with multi-jurisdictional regulatory complexities. This role reports to the Asia/EMEA Regional PB & WM Data Risk and Controls Manager.

Working in close collaboration with Global, Regional and Country Business, Risk and Controls, Operations, Technology, Data Custodians, Data Providers, Process Owners and other cross-functional partners, the incumbent will engage in the respective Policy, Governance & Metrics workstreams, identify issues, control gaps to be remediated, and improvement opportunities on a timely basis, and implement comprehensive and effective processes, including Policy, Governance & Metrics continuous improvement.

**Key Responsibilities**
- Working within the Global Federated Chief Data Office / Data Risk and Controls teams, this role will be responsible for providing guidance and oversight into data, policy, governance, metrics, data systems, and process improvements.
- The role will work with Business, Operations and Technology Stakeholders to provide Process and Procedure support in relation to identification of critical data elements, definition of data quality rules, and implementation of data quality measurement and monitoring.
- Work with Global Risk, Finance and Compliance/ICRM Stakeholders to ensure their data needs are met and that data quality issues/defects/concerns originating from Business processes are remediated in support of Risk, Finance and Compliance objectives.
- The role will work with Business, Operations and Technology Stakeholders to help adopt Data Standards as identified by Enterprise Chief Data Office (ECDO).
- Help improve data quality issue/concern management and resolution processes to ensure data quality issues are identified, prioritized and remediated effectively.
- Report on data governance initiatives to Senior Management and FCDO / ECDO- as appropriate, and other relevant management committees.
- The role will identify and lead efforts to implement or modify necessary policies, procedures, and system enhancements to fill/address current and future Data Governance gaps/needs.
- Work with Global Stakeholders to develop and implement Data Governance policies and procedures covering Data Quality, Data Control, and Data Strategy, among others.
- Serve as a Subject Matter Expert on the individual data elements, the related measurements and metrics used by the respective Lines of Business/Countries, understanding data lineage, data transformation, reporting, and ultimately how it feeds into Business decisions and actions.
- Collaborate with Data Governance Officers across the Business to identify Data Governa