Level 2 Application Support

16 hours ago

Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full time

Job Description:
POSITION OVERVIEW : Front Office Level 2 Application Support & Development

POSITION GENERAL DUTIES AND TASKS:
Qualifications, Skills, and Experience

Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills:
Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Development / implementation experience

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.

Understanding of networking protocols and data feeds and how they interact with trading platforms.

Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills:
Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:
Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

  • Application Support Specialist

    2 weeks ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time

    We're Hiring: Application Support Specialist (Level 2)Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No problem – we'll train you!As...

  • Application Support Specialist

    3 days ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & Responsibilities We're Hiring: Application Support Specialist (Level 2) Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No...

  • Application Developer

    2 weeks ago

    Singapore LMA Full time

    **Application Developer (IT Level 2, Application)** We are looking for junior - intermediate Software Development/Support Engineer to look after the exchange’s mission critical business systems; oversee daily operations and develop system enhancements as a second line support. This role also requires working closely with business users to analyse business...

  • Application Developer

    2 weeks ago

    Singapore LMA Full time

    **Application Developer (IT Level 2, Application)** We are looking for junior - intermediate Software Development/Support Engineer to look after the exchange’s mission critical business systems; oversee daily operations and develop system enhancements as a second line support. This role also requires working closely with business users to analyse business...

  • Level 2 Application Support Analyst

    1 week ago

    Singapore RIDIK PTE. LTD. Full time

    Should have ability to work in Level 2 Production Support Environment and work closely with Clients and Stakeholders and provide maximum possible support. - Should have flexibility and be able to adapt according to business needs. - Should have good Technical Knowledge in Unix, shell scripting and Oracle and provide solutions to the business users as...

  • Level 2 IT Support Engineer

    2 days ago

    Singapore Evernet Systems Pte Ltd Full time

    JOB DESCRIPTION & REQUIREMENTS OVERVIEW The number one goal of everyone in our team is to make our Clients exceptionally happy. The Level 2 IT Support Engineer plays an important role in making sure that happens. The Level 2 IT Support Engineer handles escalated support requests for the Service Delivery Team that need to be handled on-site. They are...

  • Level 2 Lab Support Technician

    2 weeks ago

    Singapore Milestone Technologies Full time

    Company Overview: Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...

  • Level 2 Lab Support Technician

    2 weeks ago

    Singapore Milestone Technologies Full time

    Company Overview: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Desktop Engineer

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,800 - $4,500 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 4356 **Job Views** 1 Roles & Responsibilities - Minimum six (6) years of Desktop Support, ICT End User Computing or - Service Desk Agent experience with networking and system...

  • Technical Support Engineer

    1 week ago

    Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients. Having excellent...