Customer Service Officer

11 hours ago

Singapore GOGOVAN SINGAPORE PTE. LTD. Full time

**What You Will Deliver**
- Provide quality customer services to prospective and existing clients in a professional manner
- Be proficient and knowledgeable with our products and services so as to generate interest in our customers
- Answer and handle customer’s enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully
- Make warm/cold & inbound/outbound calls to existing and potential customers
- Update monthly promotion log sheet /campaign log sheet /weekly report
- Simple administrative tasks such as data entry, editing, and processing of customer informationAssist in any ad hoc tasks assigned by team lead and Managers

**Who You Are**
- Minimum 2 years’ relevant working experience in the Telemarketing/ Customer Service field is preferred
- Mature with a positive attitude, self motivated and desire to learn
- Customer service-oriented attitude, good team player with excellent communication skills and a strong sense of responsibility
- The skills and discipline to work both independently and as part of a team
- Able to work in a pressurized and fast paced environment
- Fluent in both English and Mandarin to liaise with main office (HK) counterparts is an added advantage

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