Associate Systems Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

Job Description
**Position Summary**
The Associate System Analyst is responsible to fully support the Visa Clearing and Settlement Platform and Core System and Applications in a multi-data center environment. The daily duties would include, extensive research, troubleshooting and problem resolution. In addition, you must be a team player, and possess excellent communication skills. You must have the ability to multitask, and prioritize those issues that need immediate attention.

**Responsibilities**
- Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable.
- Extensive experience with large server (IBM mainframe) and Tandem Non
- stop technologies and architectures in a complex, heterogeneous systems environment.
- Strong working knowledge of MVS & Tandem operating systems and related software/hardware.
- Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
- Experienced in providing first-level and second-level operations support in Unix/Linux distributed open system platform. Must be able to create and update shell scripts.
- Must be able to multi task, analyze and diagnose complex issues when working with various support groups.
- Strong understanding in Incident, Problem and change management per the ITIL process.
- Strong reporting and documentation skills.
- Excellent written and verbal communication skills.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Key Performance Indicator:

- Technical staff member with general hardware/software system configuration and troubleshooting skills. Includes (but is not limited to) MVS Systems, ESP Scheduling, OPS MVS(REXX/CLIST) Management, OFD Tandem Support and Linux/Unix systems.
- Demonstrated strong ability in resolving routine problems with(JCL, Job abend,Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures.
- Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements.
- Ability to work independently and as part of a team.
- MS Office Proficiency

**Experience**:

- 7+ years as a support analyst function in a multi-data center environment.

Technical Knowledge:

- Extensive knowledge of MVS OS/390, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis,
- Working / practical knowledge of the Windows & Tandem environments.
- Working / practical knowledge of the Unix/Linux systems.
- Working knowledge of CICS, DB2, MQ Channel, and tape processing.
- Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment.
- Subject matter expertise in REXX, OPS/MVS, Systems State Manager, Windows, Tivoli, Network & ESP scheduling.
- Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
- Strong understanding in Incident, Problem and Change management per the ITIL process.

Others:

- Excellent Team Player
- Strong reporting and documentation skills.
- Excellent written and verbal communication skills.

**Education**:

- 7+ years of education or equivalent on the job training in a similar environment

Working Conditions:

- Shift work, 12 hours shifts, Days or Nights on a rotating basis.
- Required to work OT as requested.

This is an operational department therefore you will be required to work weekends and over the holiday periods as requested or scheduled.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.