Customer Service

2 days ago

Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

**United Overseas Insurance (UOI) is a member of the UOB Group **.

Established in 1971, UOI is the only **locally listed General Insurance company **in Singapore.

The Company’s principal activities are the **underwriting of general insurance business and reinsurance **. General insurance covers a broad spectrum of insurance classes, e.g. fire, marine, motor, engineering, general accident and liability business.

UOI is **a reliable and stable mid-tier insurer **, focusing on achieving quality underwriting results. We are customer-centric and take on measured risks to underwrite on portfolio basis. We focus on customer-retention leveraging on the bank and UOI’s products and benefits. We are prudent in our approach; hence, we are known for achieving high underwriting margins. Our profitablilty over the years reflects our financial strength.

As a **growth-oriented company **, we continue to innovate and expand in Singapore and in the region.

**Responsibilities**
- Provide customer service to internal/external customers for personal insurance products, e.g. Motor, Personal Accident, Health, Home Content, Domestic Helper, Travel, etc.
- Assist customers to arrange insurance cover
- Monitor calls for quality control and service recovery
- Perform Customer Retention
- Support policy processing, endorsement and cancellation
- Prepare reports
- Support administrative duties and any other tasks as assigned

**Requirements**:

- Minimum Diploma in any discipline
- Min 1 year of relevant experience
- Possess CGI and HI certifications
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office

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