Maintenance Supervisor

6 days ago


Singapore Kone Full time

Customer relationship management
- Customer satisfaction through quality of service and precise communication
- Equipment safety and performance
- Selling service repairs
- Sales lead volume, quality, and further processing of sales leads
- Resolving customer service quality complaints
- Resolving customers invoicing complaints related to maintenance operations

Service operations
- Accountable for the end-users, the sites and the technicians safety
- Delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
- Control of the field operations costs and CMII
- Callouts and service repairs sales
- Responsible for proximity stock content & value
- Managing the third party inspections visits and follow-up actions
- Validates the service contract technical terms with the salesperson
- Supporting the maintenance of any foreign equipment coming into the LIS base
- Helping the KC3 solving technician callout assignment conflicts (priorities)
- Solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Reducing the callouts in his area
- Reviewing callout and service repairs invoices that are not automatically invoiced
- Timely completion of the planned maintenance visits
- Planned maintenance scheduling and optimized routing
- Responsible for performing site audits
- Investigating accidents and following company policy on evidence custody and internal reporting.
- Ccontrol and authorization of overtime

People management / Leadership
- Accountable for the performance of his assigned technicians
- Manage maintenance technicians motivation and competence development
- Determining and checking technicians performance objectives
- Communications to his technicians
- Managing technician absences and back-up, and callout technician scheduling
- Technician timesheet validation prior to payroll
- Equipment assignment to technician and technician workload balancing
- Responsible of defining the technician capacity need and for the technician hiring and selection process
- Defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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