Workplace Change Engagement Lead

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

Citi’s **Enterprise Services and Public Affairs (ESPA)** aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

We’re currently looking for a high caliber professional to join our team as **Senior Vice President, Workplace Change Engagement Lead - Hybrid** (Internal Job Title: Facilities Mgmt Group Manager - C14) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Citi Real Estate Services (RES) provides real estate support services to 229,000 employees spanning 40 million square feet of space across 90+ countries. We are a people-oriented organization that ensures that our real estate solutions are cost-effective, safe, productive, and valued by our customers and employees.

The Global Design & Workplace Experience (GDWE) team is responsible for the development, implementation, and maintenance of the workplace design guidelines for the global corporate portfolio, which includes offices, retail branches, and data centers. In addition, the team performs portfolio analytics and drives innovation/smart building adoption. Our efforts are a driving force behind a new way of working and the delivery of an excellent user experience and an optimized real estate footprint.

Central to success is a consistent and effective change engagement approach to transition staff to new spaces, technologies, and a new way of working.

Based in Singapore, the role will report to the head of Global Workplace Change Engagement who is based in New York.

The Workplace Change Engagement Lead is responsible for all aspects of the change engagement program for Asia Pacific - including oversight of the standard change management approach for all projects.

**In this role, you’re expected to**:

- Support the development and continuous improvement of the Global Workplace Change Engagement program.
- Work with local RES personnel to understand, assess, and define the level of change required on each project, create the scope of work, map project stakeholders, and define roles and responsibilities.
- Set clear stakeholder expectations on how to prepare for the journey of change.
- Communicate to colleagues at all levels of the business to create awareness and drive adoption.
- Ensure all change activities are integrated into overall project plan (architects, technology, facilities, construction etc.)
- Actively engage with and oversee external Change Engagement execution consultants, guiding them through Citi’s standard 5-phase approach to Workplace Change and ensure high quality, consistent delivery.
- On occasion, conduct change management execution activities on small projects.
- Support project & change execution teams in refining design / operational requirements.
- Regularly report key metrics and project status. Identify risks but also to highlight best practices to incorporate e into the Citi standard approach.
- Recognize, report, and escalate project risks; oversee remediation of risks raised.
- Conduct changes related activities associated with introduction and adoption of smart building elements & workplace related innovations, in support of the wider group remit around innovation and simplification.

**Qualifications**:

- 10 + years diverse professional experience in change management or a related field: (i.e., project or program management, workplace planning / programming, strategic planning, building design / construction, etc.)
- Demonstrated experience in delivering large scale workplace change engagements for corporate offices.
- Proven ability / experience in working independently due to time zones / geographies.
- Expertise in current workplace trends including