Middle Office, Transaction Banking

**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $6,000 - $11,000 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 120944**Job Views** - 1Roles & Responsibilities **Department Description** This role is located within the Middle Office of the Trade Finance team of Global Transaction Bank "GTB" in Singapore. The role is a team lead, client-facing and is the key liaison between client and the back-office for Cash Management and Trade Finance for transactions. **Missions** - Lead the Middle office for GTB which includes both Cash Management and Trade Finance and in close collaboration with GTB Head, ensure a smooth functioning of the Middle office and a seamless client solution delivery - Maintain a well - balanced GTB Middle Office with sufficient cross training and with and effective back up plan in place to ensure no disruption of services - Keep updated on all products and solutions and ensure a high degree of client service - Efficient working relationship with all the stakeholders, including GTB front office and back office for both PCM (Payments and Cash Management) and TRA (Trade Finance and Services) - Ensure NIL incident/client complaint 1. Commercial relationship with current and prospective customers: - Management of communication with clients on their transactions - Awareness and understanding of clients’ need to meet their expectations - Displaying complete ownership and accountability of client transactions - Actively ensure client satisfaction with the bank 2. Handling of day-to-day PCM and TRA implementation activities - Set up of Accounts, Collection, Payment and Liquidity Management solution by engaging with relevant stakeholder and technical teams - Good understanding of Trade products and efficient engage with back office for seamless delivery of solutions - Control of compliance and conformity of transactions with bank’s policies and guidelines in close collaboration with the Back-Office 3.Handling of physical documents - Receipt of physical documents from customers / banks - Verification of workability, consistency and completeness of the documents / verification of signing authority - Preparation of covering note and scanning of the documents - Electronic transmission of digitalized documents to the Back-Office for processing - Dispatch of original documents to customers or issuing/collecting banks 4.Handling/Review of documentation for client on-boarding - Review client’s documentations for completeness and compliance against the bank’s policies and procedures - Liaise with internal teams/client to rectify all inconsistencies/discrepancies noted - Ensure completion of documentation review within the stipulated timeline for clients to start transacting with the bank 5. Workflow and process management - Monitor the work queue and ensure all transactions are given appropriate priority and completed - Regularly review processes in place to meet internal and external requirements - Regular, daily interaction with the Back Office on transactions 6. Internal liaisons - Communicate with Treasury, Compliance, Legal departments as required - Obtain limit approvals, where necessary, for transactional processing - Manage transactions within pre-approved limits and escalate for approvals where necessary - Update changes instructed by client re account management - Support sales team in terms of operational queries 7. Provide effective administrative support - Managing daily activities with internal and external service providers - Maintain proper record of transactions - Safekeeping of original documents - Timely and accurate preparation of routine and ad-hoc reports **PROFILE** **ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE** - Min 5-7 years of experience in handling Trade Finance transactions - Knowledge of Cash Management (Account Services, Collections, Payments) and Letters of Credit and Documentary Collections and attendant rules (UCP 600, URC 522) - Knowledge of bank guarantees (URDG758, ISP98) **OPERATIONAL SKILLS** - Leadership skills and experience in handling a team would be desirable - Ability to interact with clients of the bank - Strong interpersonal skills - Process orientation - Detailed and meticulous in handling documents - Effective communication skills (verbal and written) - Skills in organizing and prioritizing work assignments to meet transaction deadlines **BEHAVIORAL SKILLS** 1. Client-Oriented 2. Interpersonal Skills 3. Accountability 4. Risk Awareness 5. Ability to Cooperate 6. Demonstrate Empathy and Foster Mutual TrustTags middle office transaction banking