IT Administrator

CNW - Courier Network started as a newspaper delivery service more than 36 years ago and has grown into the world's premier expedited shipping company. Today, we work with Fortune 500 companies, building reliable ways to ship urgent packages quickly, safely, and cost-effectively. Whether it's same-day international courier service or same-hour domestic shipping, we are here 24/7/365 to meet our customers' goals.

Under general direction, the IT Technician is responsible for activities necessary to support and maintain the business in their assigned geographical region(s). This includes planning and execution of tasks to support project execution as needed, end-user equipment preparation/troubleshooting, as well as other IT related tasks. The IT Technician is the face of IT to the business, and as such has a high level of focus on the end-user experience.

**What you will do**:

- Administer and maintain the Google Workspace ecosystem following the established change management process.
- Resolving customer-related technical software, hardware, and network problems.
- On-site and remote technical support as needed, including the ability to travel internationally.
- Scaling companywide cybersecurity initiatives, policies, and IT-related projects.
- Maintain, troubleshoot, and provide necessary updates and enhancements for the company software and hardware.
- Manage computer operation scheduling, backup, storage, and retrieval functions.
- Coordinate third-party maintenance for network hardware, software, and telecommunications services.
- Own the procurement, onboarding, and offboarding of employee technology.
- Ensure security on our Google Administration database as well as on our server.
- Manage our backend security structure which includes adding new employees to aliases, recovering or resetting passwords, maintaining an updated blocklist on Google Workspace, and ensuring external access to proper domains.
- Diagnosing and/or resolving problems in response to a customer-reported incident via trouble tickets.
- Planning and delivery of IT customer support services.
- Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
- Maintaining and updating system files necessary to control all aspects of system operations and access.
- Respond to and resolve Technical Support requests in a timely manner, providing solutions for technical issues within user community.
- Effectively manage and utilize the organization’s trouble ticket system to log calls, update statuses, and document troubleshooting steps and resolutions.
- Assist with moves and setups of user technical equipment.
- Perform other duties as required and assigned by the manager and upper management

**What you will have**:

- Bachelor’s degree in Information Systems Management, Technology, or a relevant area of study preferred; or
- Associate degree or technical certifications combined with related on-the-job experience.
- 3 or more years of experience in a related field or position
- Ability to effectively troubleshoot technical issues, analyze complex problems, and formulate alternative approaches
- Effective English written and verbal communication skills; ability to compile information and document processes
- Comfortable working on multiple projects and tasks simultaneously, excellent attention to detail
- Experience with administering Google Workspace is required
- Experience/Understanding of ERPs preferred
- Experience with Logistics operations and commonly used integration types and formats preferred

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

**Core Competencies and Values**:

- Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Pay: $1,926.12 - $5,288.83 per month

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability