Duty Manager

8 hours ago

Central Singapore IHG Full time

**About us**
At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title. At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Holiday Inn Singapore Orchard City Centre is looking for a Duty Manager who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.
**Your day to day**
Responsibilities include, but are not limited to: - Monitor and manage inventory to ensure occupancy reaches at least 95% every day - Analyze rate variance report to ensure revenue control policies are in place - Check on accuracy of data and reservations on Opera PMS - Monitor credit balance of guests to ensure outstanding balances are kept below stipulated amount - Prepare for and conduct shift briefing - Liaise with Housekeeping to monitor statuses of OOO and OOS rooms to update reception team on room types availabilities - Clarify on discrepancies on Discrepancy Report with the relevant departments - Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting - Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations - Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained - Handle guests complaints - Handle incidents and record them into DM log
**What we need from you**
What We Need From You 3 years experience in front office, with at least 1 year at supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable. Required Skills: - Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Able to read, write and communicate in English - Excellent communication, coordination, team management and problem solving skills - Computer literate
**What we offer**
Job Reference: EMEAA35455

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