Senior Manager, Membership Operations

9 hours ago

Downtown Core, Singapore Singapore Business Federation Full time

Job Responsibilities

Operational Leadership:

- Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes.
- Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF’s targets.

Systems and Process Improvement:

- Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service.
- Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies.
- Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction.

Membership Events:

- Support the team’s efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities.
- Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences

Member Experience:

- Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution.
- Partner with cross-functional teams on programs and services that enhance value for SBF members and enhance overall engagement.
- Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty.

Strategic Planning and Reporting:

- Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives.
- Prepare regular reports on membership performance, providing insights and recommendations based on operational data.
- Participate in strategic initiatives to advance SBF’s membership strategies, contributing to long-term organisational success.

Job Requirements
- At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role.
- Proven experience in process improvement initiatives. Project management experience will be an asset.
- Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
- Analytical mindset with experience in using data to drive decisions and improvements.
- Experience / exposure to IT systems including ERP systems, as well as MS Office Suite.
- Strong time management skills with the ability to multi-task and prioritise workloads.
- Self-motivated, independent and a good team player.

  • Membership Services Executive

    7 days ago

    Downtown Core, Singapore SINGAPORE INSTITUTE OF DIRECTORS Full time $60,000 - $120,000 per year

    Roles & ResponsibilitiesAs part of your role, you will report to the Deputy Head, Membership Services, and work with the Vice President, Membership and Board Appointment Services. Your role will also include working with the SID Executive Team, eco-system partners, and any other relevant committees or working groups as assigned by the CEO.Key...

  • Membership Engagement Executive

    9 hours ago

    Downtown Core, Singapore Singapore Institute of Directors Full time

    **Key Responsibilities** As part of the Membership Engagement and Marketing team, you will work closely with all key stakeholders in the following areas: **Committee Management** - Organise and manage end-to-end committee meetings - Prepare meeting minutes on a timely basis - Support various Special Interest Groups through development and implementation of...

  • Membership Administration

    1 week ago

    Downtown Core, Singapore Singapore Institute of Directors Full time

    Provide operational and outreach support to SID’s Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience. **Key Responsibilities** **Membership Renewal & Onboarding** - Assist with membership renewal...

  • Senior Manager, Marketing Services

    2 days ago

    Downtown Core, Singapore World Federation of Advertisers Full time

    **Your mission**: **WFA’s marketing services team helps members in two ways**: - We improve the effectiveness and efficiency of client-side marketing investment by leveraging the collective intelligence of the only global network of marketers; - We develop and lead industry initiatives designed to improve the global marketing industry for clients and the...

  • Operations Executive

    2 weeks ago

    Downtown Core, Singapore Carpe Diem BJJ Singapore Full time

    We are Carpe Diem. We teach Jiu-Jitsu and Judo, to adults and kids, at three studios in Singapore. Our mission is to encourage people to train martial arts, instilling future-ready resilience in them. We're a team of makers, thinkers and explorers. We approach Jiu-jitsu with curiosity and experimentation, using what we learn to help our members develop...

  • Senior Executive

    1 week ago

    Downtown Core, Singapore Securities Investors Association (Singapore) Full time

    **Job Highlights** - Exposure to the different sectors in the financial market - Understand the work aspects of investor relations and corporate communications and shareholder communications - Appreciate importance of investor rights - Career development opportunities and training - Work life balance and caring work environment - Friendly with great teamwork...

  • Admin / Operations Assistant

    2 days ago

    Downtown Core, Singapore Ace Club Tennis Full time

    **Position: Admin / Operations assistant - Full Time** **Key Responsibilities**: - **Day-to-Day Operations**: Manage daily operations, including court bookings, retail sales, and other administrative needs. - **Client Services**: Verify client sign-ins, manage court availability, and provide excellent customer service. - **Coach Scheduling**: Coordinate...

  • Assistant Manager/ Senior Executive, Operations Development

    4 days ago

    Downtown Core, Singapore Agency for Integrated Care Pte Ltd Full time

    You will support the Senior Assistant Director, ODB to translate AgeWell SG (ASG)’s policies and initiatives into CSID’s concepts of ground operation for: (1) ease of ground implementation across the 85 sub-regions (SRs) island-wide, and (2) to facilitate the change management and transformation process for the Community Care sector. This will be...

  • Operations Analyst, Corporate Clients

    1 week ago

    Downtown Core, Singapore AutoWealth Full time

    AutoWealth is an institutional-grade WealthTech firm providing automated investment services to individuals and corporations. Our reputation with leading companies, including Fortune 500s, is built on a foundation of trust, reliability, and precision. We are looking for the next generation of talent to help us uphold these standards. **About the...

  • Senior Manager, Business Operations

    2 weeks ago

    Downtown Core, Singapore Cushman & Wakefield Full time $80,000 - $120,000 per year

    Job TitleSenior Manager, Business OperationsJob Description SummaryJob DescriptionAbout the Role:Knowledge Management Prepare the marketing materials for projects such as prepare brochures, property information, assisting in rolling out social media marketing activitiesPrepare the investment memo and information memorandum after project is securedEnsure...