Customer Technical Services Analyst I

1 week ago

Singapore MasterCard Full time

Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues

Role
- Serves as a technical resource to assist with the resolution of customer inquiries; collaborating with more senior resources to ensure complete and prompt response
- Supports testing as well as process improvements efforts with the voice of the customer in mind
- Reviews customer issue logs and assists with resolution development, escalating issues that require more advanced knowledge
- Gains exposure to Mastercard products/services within a particular discipline or product line
- Provides guidance to less experienced team members

All About You
- Experience assisting troubleshooting efforts to develop a high quality customer resolution
- Demonstrated knowledge of customer technical service standards, processes and tools
- Experience delivering accurate and timely resolutions under direct guidance
- Willingness to work on rotating shift, including public holiday, in a 24/7 environment
- Fresh grads are welcome to apply

**COVID-19 Considerations**

**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Command Center Analyst I

    1 day ago

    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    **Position Title: Command Center Analyst I** **Location: Singapore** **Your role** The Command Center Analyst - I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The...

  • Command Center Analyst I

    2 days ago

    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...

  • Customer Technical Services Analyst Ii

    1 day ago

    Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Technical Services Analyst Ii

    1 week ago

    Singapore Mastercard Full time

    **Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...

  • Senior Customer Technical Services Analyst

    1 week ago

    Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Customer Technical Services Analyst, Cybersecurity

    3 days ago

    Singapore Mastercard Full time $80,000 - $120,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Command Center Analyst I

    2 weeks ago

    Singapore Digital Realty Full time

    Overview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR's network environment by troubleshooting issues, owning unfamiliar tasks through to...

  • Senior Technician I, Mhe Service

    1 week ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time

    **We're Hiring: Senior Technician I, Service, MHE Service** - Located in West (on-site at Benoi) - Monday-Friday, 8:30 AM - 5:30 PM - **Basic + OT + Flexi benefits + Bonuses** **What you’ll do**: - Carry out standard maintenance, repair, and overhaul work on Material Handling Equipment (MHE) to department standards. - Ensure high workmanship quality and...

  • Customer Service Officer

    2 weeks ago

    Singapore AGrader & I Pte Ltd Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Yishun **(North Point City Mall)**. **We welcome you to join us, and will offer you**: - A Happy,...

  • Developer/Analyst

    2 weeks ago

    Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full time

    Responsibilities As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients. You will play an important role in You will be responsible for application development, implementation, customer training, support and maintenance for both...