Telesales Digital Marketing Executive

Join Our Team and Shape the Future of the Medical-Aesthetics Industry

ClearSK Healthcare, a renowned chain of medical aesthetic clinics operating in Singapore, Shanghai, Hangzhou, and Kuala Lumpur, is on the hunt for a driven and seasoned Digital Marketing Executive to become part of our dynamic team.

As a Telesales cum Digital Marketing Executive at ClearSK, you will play a crucial role in our success by converting customer inquiries into appointments and online sales through phone calls, Whatsapp &/or SMS conversations. You will also be responsible for driving our digital marketing efforts across various platforms, including but not limited to Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, to engage potential customers, turning inquiries into appointments or sales. You will be cross-trained to operate or track marketing campaigns or perform operational audit.

**Responsibilities**:
Telesales Responsibilities:

- Convert customer inquiries into appointments and online sales, showcasing your exceptional sales acumen.
- Efficiently negotiate and book appointments based on customer preferences into our efficient online booking system.
- Handle inbound and outbound calls, providing exemplary customer service, and ensuring customer satisfaction. You will also be responsible for placating unhappy customers, and when necessary, escalating cases to the service manager or management for follow-up.
- Avail yourself of training provided to effectively use standard phone scripts, filter calling leads from our customer database, and manage the computerized call/text systems securely.
- Reach out to absentee customers and persuade them to return for visits or treatment appointments, showcasing your persuasive skills.
- Optimize booking schedules by rescheduling customers' appointments from no-show slots and reallocating overbooked slots/doctors to under-booked ones.
- Learn to enter sales invoices and manage package utilization/deductions on a timely basis while ensuring the completeness of the sales contract.

Digital Marketing Responsibilities:

- Develop, manage, and optimize ads and social media content across various platforms in different languages, including Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, showcasing your digital marketing expertise.
- Leverage your excellent communication skills to engage potential customers and effectively convert inquiries into appointments or sales.
- Drive the implementation of omnichannel marketing strategies, enhancing customer interaction and service, thereby contributing to our clinic's growth and success.
- Stay updated with the latest marketing technologies, continuously learning and integrating new advancements, such as ChatGPT, into our marketing strategies.
- Work closely with our in-house marketing and sales team to drive sales events, in-house marketing campaigns, and customer reviews, fostering a collaborative and innovative work environment.
- Provide invaluable assistance in planning, organizing, and executing online sales events, contributing to the clinic's achievements.

**What We're Looking For**:

- Bachelor's degree in Marketing, E commerce, Business or any related field. Applications from recent graduates are highly encouraged.
- At least 3 years of experience in digital marketing, ideally in the healthcare or aesthetics industry.
- Exceptional communication skills and fluent in both Eng and Chin, able to cater to English-speaking & PRC customers.
- A tech-savvy individual with a solid understanding of digital marketing tools and platforms.
- Creative thinking combined with a data-driven approach to marketing.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Experience with omnichannel marketing.
- A willingness to learn and incorporate new technologies.
- Strong organizational and time management skills to handle multiple priorities effectively.

**What We Offer**:

- An attractive remuneration package with performance-based incentives.
- Comprehensive training and ongoing support to excel in your role.
- Opportunities for career advancement within our growing organization.
- A friendly and inclusive work culture that values teamwork and collaboration.
- The chance to make a real difference in people's lives by helping them achieve their aesthetic goals.
- Access to state-of-the-art aesthetic treatments and services at discounted rates.

**Application process**: